Frequently Asked Questions
Everything you need to know about orders, payments, returns, accounts and more. Use the search or browse by category.
Orders & Shipping
How long does shipping take?
Most orders ship within 1–2 business days. Delivery typically arrives within 5–7 business days depending on your region.
Where can I track my order?
Once shipped, a tracking link is emailed to you. You can also find tracking details inside the My Orders section when logged in.
Can I modify my order after placing it?
Minor changes (address, phone) are possible before fulfillment. Contact us immediately with your order number.
Payments & Billing
What payment methods do you support?
We currently process secure payments through Razorpay which supports cards, UPI, wallets, and net banking.
Why was my payment declined?
Common reasons include insufficient funds, 3D Secure authentication failure, or gateway timeout. Try again or contact your bank.
Do you store my card details?
No. All sensitive payment data is handled and tokenized by the payment gateway (Razorpay).
Returns & Refunds
What is your return policy?
Unused, sealed items can be returned within 30 days of delivery. Contact support to initiate a return authorization.
How long do refunds take?
Once approved, refunds are typically processed within 3–7 business days depending on your payment provider.
Are shipping fees refundable?
Original shipping fees are usually non-refundable unless the return is due to a fulfillment error or product defect.
Account & Privacy
Do I need an account to place an order?
You can browse without an account, but creating one lets you track orders, save addresses, and view history.
How do you protect my data?
We employ HTTPS, token-based session security, CSP hardening, and never share personal data with unrelated third parties.
Can I delete my account?
Yes. Contact support from your registered email and we will process a verified deletion request.